At WoodedHand Converted, we take pride in the “grain” and quality of our digital tools. We want your experience to be as smooth as a polished finish. However, if our tool doesn’t perform to our high standards, we are committed to making it right.
The 14-Day Performance Guarantee
We offer a full refund within 14 days of purchase if you are not satisfied with purchase.
What is Not Covered
To keep our workshop running efficiently, we do not offer refunds for:
- “Change of mind” or deciding the software is no longer needed.
- User errors or choosing incorrect settings for your specific project.
- Incompatibility with systems that do not meet our stated minimum requirements.
How to Request a Refund
If you encounter technical issues, please follow these steps:
- Contact Support: Email us at contact@woodedhand.com within 14 days of your purchase.
- Provide Proof: Include a brief description of the crash or a sample/screenshot of the poor quality result.
- Review: Our team will review your request to determine if it’s a fixable technical bug or an eligibility for a full refund.
Contact Information
For all refund-related inquiries, please reach out to our workshop:
- Email: contact@woodedhand.com
- Address: 128 City Road, London, EC1V 2NX, United Kingdom
Last Updated: January 2026